Capabilities

Everything your intake system needs

We design and install complete intake systems — call handling, pipeline tracking, automated follow-up, review management, and more. All connected. All working together.

Call Tracking & Routing

Communication

A shared intake line that multiple staff can answer, with automatic logging of every call — answered or missed.

No more calls going to personal cells

Shared inbox so any staff can respond

Missed call alerts with caller info

Full call history for every contact

Missed Call Text-Back

Automation

When a call goes unanswered, an automatic text goes out within seconds — keeping the conversation alive.

Instant response even when nobody answers

Customizable message templates

Higher contact rates from auto-text

Never lose a lead to a missed call again

Intake Pipeline

Intake

A visual board showing every inquiry — who's new, who's been contacted, who's in assessment, who's ready to move in.

See your entire intake funnel at a glance

Know exactly where every lead stands

Nothing falls through the cracks

Track conversion from inquiry to move-in

Automated Follow-Up Sequences

Automation

SMS and email sequences that nurture leads automatically — gentle nudges until they respond or book.

Follow-up doesn't depend on someone remembering

Timed sequences based on lead behavior

Staff only engages when someone's ready

Consistent experience for every inquiry

Structured Intake Forms

Intake

Standardized digital forms that capture the right information every time — consistent across all staff.

Same questions asked every time

Data captured digitally, not on paper

HIPAA-aware form design

Auto-populated into your pipeline

Reputation & Review Management

Reputation

Milestone-triggered review requests that build your online presence as a byproduct of good operations.

Reviews tied to real milestones (30 days, 90 days, move-out)

Private feedback loop catches issues before they go public

Direct links to Google and Facebook

Steady flow of authentic reviews

Online Booking & Scheduling

Intake

Let prospects book assessments and tours directly from your website or follow-up texts.

Reduce back-and-forth scheduling

Automatic reminders reduce no-shows

Calendar sync with staff availability

Embeds directly on your site

Reporting & Analytics

Reporting

Know your numbers — how many inquiries, response times, conversion rates, and where leads come from.

Track inquiry volume over time

Measure response speed

See which referral sources convert best

Make decisions based on data, not gut feel

The Difference

One connected system, not 6 different apps

Most operators piece together random tools that don't talk to each other. We install one unified system where everything is connected from the start.

Without AlignLay

Calls go to personal cells
Follow-up depends on memory
No idea how many inquiries you got
Referrals tracked in text threads
Reviews happen by accident

With AlignLay

Shared line — any staff can answer or see missed calls
Automated sequences follow up for you
Pipeline shows every inquiry and its status
Every referral tracked from first contact to move-in
Reviews requested at the right milestones automatically

Investment

Simple pricing, real results

System design and installation starts at $2,500. Monthly platform costs typically run $97-297/month — less than one empty bed costs you.

One extra move-in per month typically covers the entire cost of the system. Most operators see that within the first 30 days.

Get your system mapped

Stop losing move-ins to broken process

We'll map your intake, show you the gaps, and install a system that works.

Book your system mapping See how it works

Most system mappings completed in 3-5 days