From missed calls to full waitlist for a 12-bed sober home
Owner-operated home with one part-time admin. Calls were going to the owner's personal cell, often missed during house meetings or evenings.
Starting point
Missed 40%+ of intake calls
No record of who called or when
Referral relationships suffering from dropped balls
Census averaging 8-9 residents when capacity was 12
Systems installed
Shared intake phone line with auto text-back
Visual intake pipeline for tracking inquiries
Standardized digital intake form
Automated callback workflow with reminders
What we installed
Shared intake phone line with auto text-back
Visual intake pipeline for tracking inquiries
Standardized digital intake form
Automated callback workflow with reminders
Changes & outcomes
Callback time dropped from "whenever" to under 2 hours
Census increased to consistent 11-12 residents
Referral partners commented on improved responsiveness
Owner freed from being the only person who could answer calls
"I didn't realize how many calls we were missing until we could actually see them. Now every inquiry gets a response, and our beds stay full."
— Sober Living Home operator, 12 beds, single location
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